See what our customers are saying!
We’re proud to share real reviews from Google that highlight our commitment to quality and customer satisfaction. Read firsthand experiences to learn why so many people trust and recommend Rich Mathews & Son Plumbing.
I contracted Rich to replace a forced hot water boiler and electric hot water heater. He was an absolute pleasure to work with, focused on doing the right thing for a very reasonable price. I had tenants that had no heat and cold weather fast approaching. Rich was responsive, and took the time to make sure he was doing things right. While on the phone, Rich looked at the property on Google maps to understand how he was going to get the new boiler in, came over after hours to check over things and take measurements. I got multiple bids from other contractors, and Rich was the only one to provide open, honest recommendations that had my best interests in mind. He pulled permits, showed proof of insurance and was accommodating around my work schedule. Not only that, but his relationships with others in the industry proved immensely helpful, including a referral for a very competent electrician, and being on first name basis with the inspector. I have no doubt my job was done right. His knowledge and attention to detail are top notch and I would highly recommend him.
Can't say enough about Rich. I woke up around 5am to find our furnace fan running but not igniting. Called 10 places trying to get someone out that day and was turned away until we called Rich who mentioned he lived nearby and was happy to come by that morning. After 2 hours of working on the furnace he had everything up and running, provided us with all the information on what he did and what to keep an eye on, and best of all he didn't even charge us! Just a genuinely nice guy who really helped us out in a pinch.
I called Rich at the beginning of December to talk about replacing my ancient (1982) furnace and a water heater that was starting to hurt. Add in that I was trying to do it through Mass Save with a heat loan. Rich came out to my house on a Saturday to look at the job and give us the quote we would need to get the heat loan. He had the quote to me that same day via email and he dropped off a paper copy the next business day. He's forthright and honest and he started teeing up the special pieces we would need while we were waiting for the bank to approve the loan. He was very responsive the whole time and was good about giving me a call for updates.
Because of the jury-rigged nature of the old furnace, he told us it would take two days, possibly three, to get the old one out and the new furnace and water heater in. He worked late on a Friday to get it done right before the temperatures dropped down below 20. The new ductwork, venting, and drain for the condensate are all really well done. You can see the quality of his work. It is well below freezing outside, and this is the warmest my house has been since I bought it. He even came back after the install was complete to change an exterior fitting for the air intake because he wasn't happy with the part he had on hand when he did the job originally.
Rich did an exceptional job at our house. We are new homeowners and we were faced with a water heater not up to code. Not only did he go out of his way to ensure that the correct solution was done, but he took the time to explain all the options, listened to our needs and gave us the best pricing- out of three quotes! The job was completed the following day immaculately. He followed up the following day to ensure our satisfaction. An extremely professional and honest person.
Saturday morning. No hot water! No heat! Our Weil McClain boiler will not ignite. Rich Mathews and Son Lynnfield responded promptly. After a quick inspection the problem was identified fixed. We appreciated them coming out on short notice, fair price and attention to workplace safety with regard to COVID-19. If you are looking for professional, honest and straight forward plumbing experience. Call Rich Mathews and Sons. Great job! Thank you!
I feel like these great reviews still don't do Rich justice! He was absolutely amazing from that first call to the end of the job!
One of the things that stood out the most was how he helped me on the phone. Most companies I spoke to wanted as much info in your first breath as you could get out, and were mad if you missed anything. When I started right in Rich stopped me, asked me my name, told me his, and asked how I was. I knew he was the guy right there. He knew his stuff very well, and was patient when I couldn't answer questions. He came over to check out our very, very, poorly installed water heater and quoted us a very great price. He gave us options, and really seemed like he had our best interests in mind. He was able to come a day later which was faster than we had even expected, and got us fixed up in no time. All while my 2.5 year old bothered him wanting to help lol.
He went above and beyond for us, gave us a great price, and overall just a really nice person. We will never use anybody else.
Rich Mathews came out the same day to replace my water heater when it died. He was on time, professional, and personable. He handled permits and did everything to a high standard that easily passed inspection. I felt he went above and beyond to ensure I understood how the system worked and what he was doing. I would definitely use him again.