Testimonials

Rich and his wife were great to deal with- Rich does the majority of the work himself and he does a great job - highly recommended- also his associates were all professional and respectful- I wouldn’t hesitate to recommend Rich and I would definitely hire Rich again for any future work. Thanks Rich

Great service - would give more than 5 stars if I could! Rich and Lori took a bad situation (failed combination hot water heater) and helped ease the pain, going above and beyond to provide a solution designed to last and explain the quirks of our new-to-us house / the plusses and minuses of our chosen approach to the system replacement. Prices were fair and very competitive with other plumbers in the neighborhood. They went out of their way to make sure the new system got in fast before the winter cold set in, and were all-around great to deal with - responsive on the phone, transparent about equipment delivery and project updates, and just super kind to us and our nosy dog. Highly recommend!

After being told my hot water heater was in "imminent failure" I reached out to Rich, and he was able to help me within a day. I shared photos of my heater and Rich provided a quote over the phone. Upon installation, it became clear it would not be a cut and dry replacement - Rich meticulously checked pipes, exit points, etc. to ensure that my building and I were safe, and fixed unexpected issues that came up. All while sticking with his original quote. Rich was amazing - super friendly, professional and obviously cares about his work and clients.

Rich Mathews just finished installing a new gas heat and hot water system in my sister-in-law's home in Revere. Rich's attention to detail, constant communication every step of the way and his personal willingness to go above and beyond every step of the way was superb!

I have hired a lot of different contractors for as lot of different jobs in the many years that I have been working on my home, as well as my family's homes. While I have had many good experiences, and some not so good, Rich is by far the best in his field! If you want the job done right and in Rich's case better than right, then look to Rich Mathews as your first and best choice!

Thank you again Rich,

I highly recommend Rich! He replaced our failing hot water heater. He was extremely knowledgeable and friendly. Rich answered all of our questions and explained everything he was doing. He really cares about his customer’s safety and makes sure that the job is done right.

Rich Mathews helped us convert our house from oil to gas heat, and we had a wonderful experience with him. He got to our job ahead of schedule, was incredibly easy to work with, fixed some other various issues he found while he was here, and gets bonus points for bringing treats for our dog (who loves Rich now). The next time we have a plumbing need he’ll be our first call, and we can’t recommend him enough.

I contacted Rich to replace my 15 years old water heater and he returned my call within an hour. I shared photos of my heater over text and Rich provided a quote right away. That was my first time I needed to replace a water heater and didn’t know much about it, but he answered all my questions explained all the options I have and gave me very reasonable price.

Rich is extremely professional and honest person, and he really cares about his customers, their safety and makes sure that the job is done right. After the service he did follow up to make sure everything is okay and there are no issues.
He really went above and beyond for me and provided an exceptional service. I will definitely turn to him in the future, and I can’t recommend him enough.
Thank you again Rich!

Knew exactly what the problem was with just a quick conversation. Very knowledgeable and friendly, call Rich before you call anyone else. A+ service, thank you!

Saturday morning. No hot water! No heat! Our Weil McClain boiler will not ignite. Rich Mathews and Son Lynnfield responded promptly. After a quick inspection the problem was identified fixed. We appreciated them coming out on short notice, fair price and attention to workplace safety with regard to COVID-19. If you are looking for professional, honest and straight forward plumbing experience. Call Rich Mathews and Sons. Great job! Thank you!

I called Rich at the beginning of December to talk about replacing my ancient (1982) furnace and a water heater that was starting to hurt. Add in that I was trying to do it through Mass Save with a heat loan. Rich came out to my house on a Saturday to look at the job and give us the quote we would need to get the heat loan. He had the quote to me that same day via email and he dropped off a paper copy the next business day. He's forthright and honest and he started teeing up the special pieces we would need while we were waiting for the bank to approve the loan. He was very responsive the whole time and was good about giving me a call for updates.

Because of the jury-rigged nature of the old furnace, he told us it would take two days, possibly three, to get the old one out and the new furnace and water heater in. He worked late on a Friday to get it done right before the temperatures dropped down below 20. The new ductwork, venting, and drain for the condensate are all really well done. You can see the quality of his work. It is well below freezing outside, and this is the warmest my house has been since I bought it. He even came back after the install was complete to change an exterior fitting for the air intake because he wasn't happy with the part he had on hand when he did the job originally.