See what our customers are saying!

We’re proud to share real reviews from Google that highlight our commitment to quality and customer satisfaction. Read firsthand experiences to learn why so many people trust and recommend Rich Mathews & Son Plumbing.

  • Rich Mathews just finished installing a new gas heat and hot water system in my sister-in-law's home in Revere. Rich's attention to detail, constant communication every step of the way and his personal willingness to go above and beyond every step of the way was superb!

    I have hired a lot of different contractors for as lot of different jobs in the many years that I have been working on my home, as well as my family's homes. While I have had many good experiences, and some not so good, Rich is by far the best in his field! If you want the job done right and in Rich's case better than right, then look to Rich Mathews as your first and best choice!

    Thank you again Rich,

  • I contracted Rich to replace a forced hot water boiler and electric hot water heater. He was an absolute pleasure to work with, focused on doing the right thing for a very reasonable price. I had tenants that had no heat and cold weather fast approaching. Rich was responsive, and took the time to make sure he was doing things right. While on the phone, Rich looked at the property on Google maps to understand how he was going to get the new boiler in, came over after hours to check over things and take measurements. I got multiple bids from other contractors, and Rich was the only one to provide open, honest recommendations that had my best interests in mind. He pulled permits, showed proof of insurance and was accommodating around my work schedule. Not only that, but his relationships with others in the industry proved immensely helpful, including a referral for a very competent electrician, and being on first name basis with the inspector. I have no doubt my job was done right. His knowledge and attention to detail are top notch and I would highly recommend him.

  • Can't say enough about Rich. I woke up around 5am to find our furnace fan running but not igniting. Called 10 places trying to get someone out that day and was turned away until we called Rich who mentioned he lived nearby and was happy to come by that morning. After 2 hours of working on the furnace he had everything up and running, provided us with all the information on what he did and what to keep an eye on, and best of all he didn't even charge us! Just a genuinely nice guy who really helped us out in a pinch.

  • Rich Mathews & Son installed both our heating system and our water heater in 2011. The service was great, the work was done efficiently, the cost was fair, and Rich provided clear instructions for the very simple maintenance that the systems require. We have had no trouble with either system since installation and Rich has consistently been responsive to our occasional inquiries over the years.

  • I highly recommend Rich! He replaced our failing hot water heater. He was extremely knowledgeable and friendly. Rich answered all of our questions and explained everything he was doing. He really cares about his customer’s safety and makes sure that the job is done right.

  • These guys helped my mom out with great service in a pinch. A reliable, caring, and smart company. Highly recommended!

  • We had to replace our gas hot air furnace recently and placed a call to Rich Mathews & Son to give us a quote to do the work. He had previously installed a water heater at our house and did a great job at a fair price so we didn't hesitate to call him again. He just completed the installation of our new gas heating system and everything went smooth from start to finish. He explained to us exactly what needed to be done and he made sure that the project is completed as promised at a price that was again unbeatable. I would highly recommend that you contact them for any similar work you need done and I will be sure to hire them again if the need arises! It was a pleasure working with him!

  • After being told my hot water heater was in "imminent failure" I reached out to Rich, and he was able to help me within a day. I shared photos of my heater and Rich provided a quote over the phone. Upon installation, it became clear it would not be a cut and dry replacement - Rich meticulously checked pipes, exit points, etc. to ensure that my building and I were safe, and fixed unexpected issues that came up. All while sticking with his original quote. Rich was amazing - super friendly, professional and obviously cares about his work and clients.

  • Rich was able to help us out on short notice and did great work! Very personable and I would highly recommend!

  • Knew exactly what the problem was with just a quick conversation. Very knowledgeable and friendly, call Rich before you call anyone else. A+ service, thank you!