Testimonials

We had to replace our gas hot air furnace recently and placed a call to Rich Mathews & Son to give us a quote to do the work. He had previously installed a water heater at our house and did a great job at a fair price so we didn't hesitate to call him again. He just completed the installation of our new gas heating system and everything went smooth from start to finish. He explained to us exactly what needed to be done and he made sure that the project is completed as promised at a price that was again unbeatable. I would highly recommend that you contact them for any similar work you need done and I will be sure to hire them again if the need arises! It was a pleasure working with him!

Rich was able to help us out on short notice and did great work! Very personable and I would highly recommend!

Rich went above and beyond assisting with maintenance to my boiler. He was on vacation and took my call because my boiler wasn’t working in winter temps. He walked me through all the steps of getting my boiler working until he was back to service it. I would have been without heat that day without him! He cares a lot about his customers and provides a top notch service!

Great service - would give more than 5 stars if I could! Rich and Lori took a bad situation (failed combination hot water heater) and helped ease the pain, going above and beyond to provide a solution designed to last and explain the quirks of our new-to-us house / the plusses and minuses of our chosen approach to the system replacement. Prices were fair and very competitive with other plumbers in the neighborhood. They went out of their way to make sure the new system got in fast before the winter cold set in, and were all-around great to deal with - responsive on the phone, transparent about equipment delivery and project updates, and just super kind to us and our nosy dog. Highly recommend!

I called Rich at the beginning of December to talk about replacing my ancient (1982) furnace and a water heater that was starting to hurt. Add in that I was trying to do it through Mass Save with a heat loan. Rich came out to my house on a Saturday to look at the job and give us the quote we would need to get the heat loan. He had the quote to me that same day via email and he dropped off a paper copy the next business day. He's forthright and honest and he started teeing up the special pieces we would need while we were waiting for the bank to approve the loan. He was very responsive the whole time and was good about giving me a call for updates.

Because of the jury-rigged nature of the old furnace, he told us it would take two days, possibly three, to get the old one out and the new furnace and water heater in. He worked late on a Friday to get it done right before the temperatures dropped down below 20. The new ductwork, venting, and drain for the condensate are all really well done. You can see the quality of his work. It is well below freezing outside, and this is the warmest my house has been since I bought it. He even came back after the install was complete to change an exterior fitting for the air intake because he wasn't happy with the part he had on hand when he did the job originally.

Knew exactly what the problem was with just a quick conversation. Very knowledgeable and friendly, call Rich before you call anyone else. A+ service, thank you!

I don't hesitate to call Rich if I need plumbing work done. Rich put in a new boiler for us and has done some other work we needed. He does great work and is a true professional with a great attitude. We have an old house with a few quirks, so we appreciated Rich making the time to follow up with us to make sure our boiler was working as expected.

Rich Matthews, and Sons. Plumbing and gas Heating! If you are looking for any work to be done I highly recommend This company. I've had a few less than satisfactory companies give estimates for my HVAC replacement and they all were say okay. The fact that Mr. Mathews came explained to me and the wife what was involved in the process and answered all our questions and concerns about the installation process put us at ease. As a home owner I've had the pleasure of the high pressure sales tactics by salesman who say anything to make the sale.no Rich! The Quality of the installation exceeded any work I've seen done, no rush no fuss no muss. And to boot an all around professional who's work speaks for itself. I Highly recommend this company for the quality of work and the knowledges and expertise he brings to the job. Also impressed by his character Honest as the day is long. You can use another company but I doubt that you will get the Quality and satisfaction that Rich brings to any work site. So in closing I can tell you that you can try the rest, but if you want the best this is the person you want,. Definitely a Five star rating for this company. So if you want it done rite the first time call Rich Mathews & sons.
I'm glad I did! You will be to,

Rich did an exceptional job at our house. We are new homeowners and we were faced with a water heater not up to code. Not only did he go out of his way to ensure that the correct solution was done, but he took the time to explain all the options, listened to our needs and gave us the best pricing- out of three quotes! The job was completed the following day immaculately. He followed up the following day to ensure our satisfaction. An extremely professional and honest person.

Rich is the perfect plumber, returns call and emails promptly, visits site and accesses the task with short notice, gives a quick and competitive quotes. But the big asset is he is an excellent craftsman who provides outstanding quality workmanship. I will always use him on all my plumbing needs.