See what our customers are saying!

We’re proud to share real reviews from Google that highlight our commitment to quality and customer satisfaction. Read firsthand experiences to learn why so many people trust and recommend Rich Mathews & Son Plumbing.

  • I contacted Rich to replace my 15 years old water heater and he returned my call within an hour. I shared photos of my heater over text and Rich provided a quote right away. That was my first time I needed to replace a water heater and didn’t know much about it, but he answered all my questions explained all the options I have and gave me very reasonable price.

    Rich is extremely professional and honest person, and he really cares about his customers, their safety and makes sure that the job is done right. After the service he did follow up to make sure everything is okay and there are no issues.
    He really went above and beyond for me and provided an exceptional service. I will definitely turn to him in the future, and I can’t recommend him enough.
    Thank you again Rich!

    Petya Karapchanski

  • Rich did an exceptional job at our house. We are new homeowners and we were faced with a water heater not up to code. Not only did he go out of his way to ensure that the correct solution was done, but he took the time to explain all the options, listened to our needs and gave us the best pricing- out of three quotes! The job was completed the following day immaculately. He followed up the following day to ensure our satisfaction. An extremely professional and honest person.

    Heba F

  • Rich provided exceptional service in installing our water heater. His pricing was very reasonable, and he ensured that we received a high-quality heater while adhering to all city codes by changing the exhaust pipes. We are extremely satisfied with his work and wholeheartedly recommend his services.

    U G

  • Rich Mathews just finished installing a new gas heat and hot water system in my sister-in-law's home in Revere. Rich's attention to detail, constant communication every step of the way and his personal willingness to go above and beyond every step of the way was superb!

    I have hired a lot of different contractors for as lot of different jobs in the many years that I have been working on my home, as well as my family's homes. While I have had many good experiences, and some not so good, Rich is by far the best in his field! If you want the job done right and in Rich's case better than right, then look to Rich Mathews as your first and best choice!

    Thank you again Rich,

    Mike Swan & Family