Testimonials

I called Rich at the beginning of December to talk about replacing my ancient (1982) furnace and a water heater that was starting to hurt. Add in that I was trying to do it through Mass Save with a heat loan. Rich came out to my house on a Saturday to look at the job and give us the quote we would need to get the heat loan. He had the quote to me that same day via email and he dropped off a paper copy the next business day. He's forthright and honest and he started teeing up the special pieces we would need while we were waiting for the bank to approve the loan. He was very responsive the whole time and was good about giving me a call for updates.

Because of the jury-rigged nature of the old furnace, he told us it would take two days, possibly three, to get the old one out and the new furnace and water heater in. He worked late on a Friday to get it done right before the temperatures dropped down below 20. The new ductwork, venting, and drain for the condensate are all really well done. You can see the quality of his work. It is well below freezing outside, and this is the warmest my house has been since I bought it. He even came back after the install was complete to change an exterior fitting for the air intake because he wasn't happy with the part he had on hand when he did the job originally.

I feel like these great reviews still don't do Rich justice! He was absolutely amazing from that first call to the end of the job!

One of the things that stood out the most was how he helped me on the phone. Most companies I spoke to wanted as much info in your first breath as you could get out, and were mad if you missed anything. When I started right in Rich stopped me, asked me my name, told me his, and asked how I was. I knew he was the guy right there. He knew his stuff very well, and was patient when I couldn't answer questions. He came over to check out our very, very, poorly installed water heater and quoted us a very great price. He gave us options, and really seemed like he had our best interests in mind. He was able to come a day later which was faster than we had even expected, and got us fixed up in no time. All while my 2.5 year old bothered him wanting to help lol.

He went above and beyond for us, gave us a great price, and overall just a really nice person. We will never use anybody else.

Rich was awesome! We were in a real bind with no heat due to the Columbia Gas leaks in my area. Rich came in and worked long days through the weekend in order to get us back up and running. Incredibly thoughtful and trustworthy. Can't thank them enough!

I don't hesitate to call Rich if I need plumbing work done. Rich put in a new boiler for us and has done some other work we needed. He does great work and is a true professional with a great attitude. We have an old house with a few quirks, so we appreciated Rich making the time to follow up with us to make sure our boiler was working as expected.